Enterprise Service Management

Visual collaboration tools keep teams aligned — from ideation to hand-off. Here’s a concise run-down of five widely used whiteboard/diagramming options: what they’re best for, the AI features they offer today, and current pricing considerations.

A Forrester Consulting study found that organizations investing in Jira Service Management can achieve a 275% ROI over three years, with $9.50 million in benefits against $2.54 million in costs, driven by improved productivity, efficiency, and significant cost savings from retiring legacy solutions.

Choosing the right plan is crucial. This article compares both standard and premium Confluence plans to help you choose the best fit.

Choosing the right ITSM tool is crucial. While ServiceNow is powerful, its complexity and cost can be limiting. Jira Service Management offers a more agile, affordable alternative. This article compares both ServiceNow and JSM to help you choose the best fit.

Performance reviews should empower teams—not slow them down. Discover how we use Jira, Confluence, and Focus to align goals, streamline feedback, and build a culture of growth. From OKRs to 11 chec...

Employee engagement is more than just a buzzword—it's a critical driver of performance, innovation, and retention. For HR teams striving to build a more connected and motivated workforce, the right...

Explore how Confluence centralizes knowledge and Mantra strengthens culture—together forming a digital HQ that empowers remote employees at every stage of their journey. Learn how to build your own...

Adopting enterprise service management (ESM) can revolutionize how departments like HR, IT, and Finance deliver services—but only if implemented correctly. From change resistance to poor technology...

In this article, we’ll break down exactly how ESM empowers employees, improves internal service delivery, and boosts productivity — and how your organization can take advantage of it.

Enterprise Service Management (ESM) extends ITSM practices across departments like HR, Legal, and Facilities. Explore real-world examples using Atlassian tools to streamline onboarding, procurement...