In an era where flexible work is the norm, organizations must rethink how they connect, engage, and support distributed teams. Millions of people are working from home or from locations far away from any central office—so how do you keep them informed, engaged, and connected?
The answer lies in two tools: Confluence, Atlassian’s collaborative workspace, and Mantra, a social intranet that fosters connection and culture. When used together, they create a powerful digital HQ for your organization—one that supports remote employees at every stage of their journey.
This article explores how to support remote employees via Confluence, and how Mantra enhances that support with culture-driven engagement.
Why Supporting Remote Employees Matters
Over 25% of the workforce began working remotely several days per week by 2021—and that figure has only grown (Source:
Atlassian
). While working from home brings flexibility and freedom, it also introduces new challenges: isolation, unclear communication, and lack of access to critical information.
To overcome this, companies must create digital systems that:
- Centralize knowledge
- Enable asynchronous collaboration
- Foster culture and inclusion
And that’s where Confluence and Mantra shine.
Confluence: The Digital Hub for Remote Teams
Confluence serves as the single source of truth for your organization. It supports remote employees by making knowledge easy to find, update, and collaborate on.
Create Content Spaces
Remote employees often struggle with locating basic information—from benefits to onboarding steps to IT help. Confluence allows you to build structured, searchable content spaces so employees aren’t wasting time tracking things down.
For example, create Confluence spaces for:
- HR policies & employee benefits
- Onboarding documentation
- IT and support resources
In Confluence, a space can be created for virtually any purpose. At its core, there are two predesigned space types available: one built for collaboration and another for knowledge management. Each space comes with a tailored structure based on its purpose. For example, a collaboration space includes prebuilt areas for team goals, ideas, brainstorming, and research—making it easy for teams to work together asynchronously.
You can enrich your space with features like blogs, live documents, team calendars, and analytics—whatever your team needs to stay aligned and informed.
Once you’ve created your space, you can customize it further to suit your needs. Add a clear description, link to relevant projects or documentation, and include any additional pages or macros that make the space more functional and aligned with its purpose. Confluence gives you the flexibility to shape each space into a hub that truly works for your team.
Keep Everyone Aligned with Transparent Communication
Confluence enables both a company-wide knowledge hub and individual team spaces, while its pages play a key role in driving transparent, asynchronous collaboration.
With Confluence pages, you can easily:
- Document key decisions and tag stakeholders
- Track progress through collaborative meeting notes
- Create status updates and project dashboards
- Keep knowledge confidential with page permissions, allowing everyone in the organization to view or only certain teams/ individuals
These tasks are made even easier with Confluence’s built-in templates. For example, the “All Hands Meeting” template lets you quickly capture agendas, business updates, action items, and more—ensuring everyone stays aligned, regardless of location.
Reduce Redundant Questions
Let Confluence do the talking. Instead of answering the same question ten times, write a clear article once and let the search function do the rest. Encourage a self-service culture.
Mantra: Build Culture and Connection Across Distances If Confluence is your
organization’s brain, Mantra is its heart. Designed as a modern social intranet, Mantra helps engage remote employees with community, recognition, and real-time updates—wherever they are. ### Build a One-Stop Hub for Remote Employees – Like Seibertnet Imagine logging into a single digital space each morning and instantly knowing what’s happening across your company—today’s news, upcoming events, team polls, project updates, helpful links, and more—all in one place.
At Seibert, we’ve built exactly that: Seibertnet, our internal one-stop knowledge hub built in Confluence. It’s where our remote employees stay connected, aligned, and informed, without the noise or confusion of scattered tools.
You can build your own version of Seibertnet with Confluence, tailored to your company’s culture and structure. Here’s what it can include:
Company News & Announcements
Use Confluence blog posts or a homepage feed to publish company-wide updates—from leadership messages and new product releases to hiring announcements and internal kudos. Give employees the ability to comment, react, and feel part of the conversation.
Events at a Glance
Whether it’s a quarterly town hall or a virtual coffee break, remote employees should never have to hunt for what’s happening. Use Confluence’s Team Calendars or embed Mantra’s event feed so employees can see and join events directly from the hub.
Polls, Opinions Reactions
Want to take the pulse of your team? Embed Mantra polls or lightweight Confluence surveys right into your dashboard. Encourage engagement with simple “What’s your work-from-home tip?” questions, emoji reactions to announcements, or even team photo contests.
Helpful Links
For new hires (or anyone onboarding to a new team), your hub can serve as their orientation portal. With just a few clicks, employees have access to useful links whether it’s to book working hours, access service desks, or discover what’s trending in your colleagues’ lunch breaks.
In addition to practical tools, supporting remote employees means fostering a sense of belonging. Encourage virtual team rituals, celebrate wins publicly, and use tools like Mantra to highlight personal milestones like birthdays, anniversaries, or shoutouts.
Why a Central Hub Matters
For remote employees, a central knowledge hub:
- Reduces time spent searching for info
- Builds trust through transparency
- Makes culture visible and accessible
- Creates a shared space that’s always on—no matter the timezone
By building your own company hub—your version of “Seibertnet”—you’re giving your remote teams the gift of clarity, connection, and community. Confluence provides the flexible framework to customize a hub that fits your company’s unique needs and culture. Trust us: this resource has been a game changer for our employees. Not only is all essential knowledge centralized in one place, but it also creates a digital environment that feels like home.
How Confluence and Mantra Work Together to Support Remote Employees
Used in tandem, Confluence and Mantra create a holistic remote employee experience:
Supporting Remote Employees with Intention
If you want to effectively support remote employees, you need a strategy that covers both the functional and the emotional aspects of remote work.
Confluence provides clarity, consistency, and a home for knowledge. Mantra fosters culture, inclusion, and human connection.
Together, they make distributed work not just possible—but exceptional.
At Seibert, we don’t just talk about remote collaboration—we live it. From building Seibertnet on Confluence to powering employee engagement with Mantra, we’ve helped our own distributed teams thrive by creating smart, human-centered digital workspaces.
Whether you’re just getting started with Confluence or looking to take your social intranet to the next level, our team can help. Let’s build your company’s remote-ready knowledge hub—together.