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Atlassian Service Collection Licensing

Atlassian’s Service Collection bundles Jira Service Management, Customer Service Management, Assets, and Rovo into one comprehensive solution for service management and customer support. Work with us for white-glove support, competitive pricing, expert implementation, and training services for your Atlassian products.

  • Complete service suite: JSM, CSM, Assets & Rovo
  • Comprehensive service management platform
  • Implementation and onboarding services
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Your One-Stop Shop for Service Management

With Service Collection, transform your service delivery with integrated tools for IT service management, customer service, asset management, and AI-powered support automation.

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Service Collection Apps

All of the following Atlassian apps are included in the Service Collection, providing a comprehensive suite for service management and customer support.

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Jira Service Management

Jira Service Management (JSM) is the leading IT service management platform that helps teams deliver great service experiences fast. Key features include incident management, change management, problem management, and service request management capabilities.

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Customer Service Management

Customer Service Management (CSM) extends JSM capabilities to provide comprehensive customer service management, including onmichannel support, knowledge management, a customizable support portal, and AI-powered customer support agents.

Assets logo

Assets

Assets provides comprehensive asset and configuration management capabilities, helping organizations track and manage their IT assets, configurations, and relationships throughout the organization.

Rovo logo

Rovo

Rovo is an AI-powered virtual agent that provides intelligent automation for service management, helping to resolve common issues automatically and improve customer satisfaction through smart routing and responses.

How Does Service Collection Licensing Work?

The Service Collection is available only on Atlassian Cloud. The Atlassian Cloud offers a monthly or annual subscription-based model. Service Collection bundles multiple Atlassian products into one comprehensive service management and customer support suite.

  • Service Collection Cloud Licensing

    Service Collection is available in three tiers: Standard, Premium, and Enterprise. Each tier includes JSM, CSM, Assets, and Rovo, allowing you to choose the best fit for your organization’s service management needs with a single subscription.

  • Service Collection Data Center Licensing

    Service Collection Data Center is not available. With Atlassian’s end-of-life for Data Center scheduled for March 2029, it is no longer a viable option for most organizations.

  • Licensing With an Atlassian Partner

    When you procure your Service Collection licenses through an Atlassian Solution Partner like Seibert Solutions, you gain access to competitive pricing, co-terming options, and dedicated support. We speak directly with Atlassian on your behalf, ensure you are getting the best possible pricing, and send you one invoice that combines all of your Atlassian products.

  • Licensing Directly With Atlassian

    Atlassian also offers direct licensing options for the Service Collection, allowing you to purchase licenses directly from their website. However, support is limited to Atlassian’s standard ticketing channels, and you will not have a dedicated account manager to assist you with your licensing needs.

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A Trusted Advisor for Your Atlassian Needs

As a Solution Partner of Atlassian for over 15 years, we at Seibert have helped hundreds of teams procure their Atlassian licenses. We understand the complexities of Atlassian licensing and can help you navigate the Service Collection options to find the best fit for your organization’s service management needs.

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Your Comprehensive Service Management Suite

IT Service Management

Jira Service Management provides comprehensive IT service management capabilities including incident management, change management, problem management, and service request management. It helps IT teams deliver great service experiences fast while maintaining compliance and governance.

Customer Service Excellence

Customer Service Management extends JSM to provide comprehensive customer service capabilities including case management, knowledge management, and customer portals. It enables organizations to deliver exceptional customer experiences across all touchpoints.

Asset & Configuration Management

Assets provides comprehensive asset and configuration management capabilities, helping organizations track and manage their IT assets, configurations, and relationships throughout their lifecycle. It provides visibility into your infrastructure and supports better decision-making.

AI-Powered Automation

Rovo is an AI-powered virtual agent that provides intelligent automation for service management. It helps detect incidents early and provides suggestions for resolution, identifies knowledge gaps and provides Confluence content to fill them, and can help draft PIRs, responses to requests, and documentation.

Unique Benefits of Service Collection Licensing with Seibert Solutions

When you procure your Service Collection licenses through Seibert Solutions, you gain access to a range of unique benefits that enhance your service management experience and maximize your return on investment across all Atlassian products.

  • Escalation Support

    Keep your direct contact with Atlassian, plus add an additional layer of support and advocacy on your behalf by partnering with Seibert Solutions. We can help you escalate issues to Atlassian and third-party app vendors, ensuring you get top-tier support.

  • Dedicated Account Manager

    No matter the size of your organization, you will have a dedicated Account Manager who understands your business and can provide personalized support. Your Account Manager can be your primary point of contact for all things Atlassian.

  • App Assessment

    Opon request, and at no extra cost to you, our technical advisors will take a look at your current Atlassian app stack and provide recommendations on which apps are essential, which can be replaced with built-in features, and which can be removed altogether to keep costs down.

  • Unified Billing & Co-terming

    Instead of managing separate invoices for different Atlassian products, we can provide a single, unified bill that includes all your Service Collection and other Atlassian products. This simplifies your procurement process and can be co-termed for optimal cost management.

Request a Service Collection Licensing Quote

  • 80%

    of Fortune 500 organizations use Atlassian apps for collaboration

  • 300K+

    companies use Atlassian apps to manage their projects and knowledge

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    Virtual Admin Configuration and Support

    Rely on our team of Atlassian experts to help you configure your Service Collection instance to meet your specific needs. For a fraction of the cost of a full-time Atlassian admin, get access to Atlassian tooling expertise and hands-on-keyboard support on your schedule.

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    Get Your Head in the Atlassian Cloud

    In addition to licensing, we can help you migrate your Data Center instances to the Atlassian Cloud. With Atlassian’s end-of-life for Data Center scheduled for March 2029, this is a great opportunity to move to the cloud and get the most out of your Atlassian investment.

    About Cloud Migration

    Testimonials -from Seibert customers

    David Adil

    Sr. Technical Program Manager, Magic Leap

    “Over the past year, we worked with Seibert on our Jira Align implementation, training, and support. From the technical system setup and handover to configuring a test system and syncing with Jira, Seibert has helped us carefully handle our move to Jira Align. We were impressed and thankful for the quick communication with our dedicated SA Johannes, and he gave great guidance on process adjustments, best practices, and overall tool implementation throughout the project. The training he provided was exceptional, and we always felt supported with any questions that arose. We appreciate the implementation service and look forward to our continued partnership with Seibert.”

    Krista Allen

    Senior Indirect Procurement Specialist, May Mobility

    “I’ve really enjoyed working with Seibert Solutions as our Atlassian Solution Partner. Their team has been consistently supportive, responsive, and highly knowledgeable. In addition to their partnership expertise, we use several of their products—draw.io for Jira and Confluence, as well as Aura and Mantra. It’s been a major advantage having access to both reliable, high-quality apps and a team that understands our broader Atlassian ecosystem. The combination of powerful tools, expert guidance, and custom-fit solutions has truly helped us maximize the value of our Atlassian investment.”

    Frequently Asked Questions

    How much does Service Collection cost?

    Service Collection is available for teams of all sizes in three editions: Standard, Premium, and Enterprise. The pricing depends on the tier you choose and the number of users in your organization. For example, for a team of 100 agents (billed monthly), the Premium edition of Service Collection would cost $47.48 per agent, per month. Request a custom Service Collection licensing quote for your team.

    What's included in Service Collection?

    Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo. All four apps work together to provide a comprehensive service management platform.

    Can I get a discount for multiple years of licensing?

    We can often offer discounts for organizations that sign a Master Licensing Agreement (MLA) with us for multiple years of licensing. Request a custom Service Collection licensing quote for your team.

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    Let's Talk About Your Service Collection Licensing Needs

    Fill out the form below and a member of our team will be in touch with you shortly to gather more information and learn more about how we can assist you with Service Collection licensing.

    Atlassian Administrators at Fortune Global 500 companies choose Seibert