Atlassian Service Collection Licensing
Atlassian’s Service Collection bundles Jira Service Management, Customer Service Management, Assets, and Rovo into one comprehensive solution for service management and customer support. Work with us for white-glove support, competitive pricing, expert implementation, and training services for your Atlassian products.


Your One-Stop Shop for Service Management
With Service Collection, transform your service delivery with integrated tools for IT service management, customer service, asset management, and AI-powered support automation.




Service Collection Apps
All of the following Atlassian apps are included in the Service Collection, providing a comprehensive suite for service management and customer support.

Jira Service Management
Jira Service Management (JSM) is the leading IT service management platform that helps teams deliver great service experiences fast. Key features include incident management, change management, problem management, and service request management capabilities.

Customer Service Management
Customer Service Management (CSM) extends JSM capabilities to provide comprehensive customer service management, including onmichannel support, knowledge management, a customizable support portal, and AI-powered customer support agents.

Assets
Assets provides comprehensive asset and configuration management capabilities, helping organizations track and manage their IT assets, configurations, and relationships throughout the organization.

Rovo
Rovo is an AI-powered virtual agent that provides intelligent automation for service management, helping to resolve common issues automatically and improve customer satisfaction through smart routing and responses.
How Does Service Collection Licensing Work?
The Service Collection is available only on Atlassian Cloud. The Atlassian Cloud offers a monthly or annual subscription-based model. Service Collection bundles multiple Atlassian products into one comprehensive service management and customer support suite.
Service Collection Cloud Licensing
Service Collection is available in three tiers: Standard, Premium, and Enterprise. Each tier includes JSM, CSM, Assets, and Rovo, allowing you to choose the best fit for your organization’s service management needs with a single subscription.
Service Collection Data Center Licensing
Service Collection Data Center is not available. With Atlassian’s end-of-life for Data Center scheduled for March 2029, it is no longer a viable option for most organizations.
Licensing With an Atlassian Partner
When you procure your Service Collection licenses through an Atlassian Solution Partner like Seibert Solutions, you gain access to competitive pricing, co-terming options, and dedicated support. We speak directly with Atlassian on your behalf, ensure you are getting the best possible pricing, and send you one invoice that combines all of your Atlassian products.
Licensing Directly With Atlassian
Atlassian also offers direct licensing options for the Service Collection, allowing you to purchase licenses directly from their website. However, support is limited to Atlassian’s standard ticketing channels, and you will not have a dedicated account manager to assist you with your licensing needs.

A Trusted Advisor for Your Atlassian Needs
As a Solution Partner of Atlassian for over 15 years, we at Seibert have helped hundreds of teams procure their Atlassian licenses. We understand the complexities of Atlassian licensing and can help you navigate the Service Collection options to find the best fit for your organization’s service management needs.
Your Comprehensive Service Management Suite
IT Service Management
Jira Service Management provides comprehensive IT service management capabilities including incident management, change management, problem management, and service request management. It helps IT teams deliver great service experiences fast while maintaining compliance and governance.
Customer Service Excellence
Customer Service Management extends JSM to provide comprehensive customer service capabilities including case management, knowledge management, and customer portals. It enables organizations to deliver exceptional customer experiences across all touchpoints.
Asset & Configuration Management
Assets provides comprehensive asset and configuration management capabilities, helping organizations track and manage their IT assets, configurations, and relationships throughout their lifecycle. It provides visibility into your infrastructure and supports better decision-making.
AI-Powered Automation
Rovo is an AI-powered virtual agent that provides intelligent automation for service management. It helps detect incidents early and provides suggestions for resolution, identifies knowledge gaps and provides Confluence content to fill them, and can help draft PIRs, responses to requests, and documentation.
Unique Benefits of Service Collection Licensing with Seibert Solutions
When you procure your Service Collection licenses through Seibert Solutions, you gain access to a range of unique benefits that enhance your service management experience and maximize your return on investment across all Atlassian products.
Escalation Support
Keep your direct contact with Atlassian, plus add an additional layer of support and advocacy on your behalf by partnering with Seibert Solutions. We can help you escalate issues to Atlassian and third-party app vendors, ensuring you get top-tier support.
Dedicated Account Manager
No matter the size of your organization, you will have a dedicated Account Manager who understands your business and can provide personalized support. Your Account Manager can be your primary point of contact for all things Atlassian.
App Assessment
Opon request, and at no extra cost to you, our technical advisors will take a look at your current Atlassian app stack and provide recommendations on which apps are essential, which can be replaced with built-in features, and which can be removed altogether to keep costs down.
Unified Billing & Co-terming
Instead of managing separate invoices for different Atlassian products, we can provide a single, unified bill that includes all your Service Collection and other Atlassian products. This simplifies your procurement process and can be co-termed for optimal cost management.
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Virtual Admin Configuration and Support
Rely on our team of Atlassian experts to help you configure your Service Collection instance to meet your specific needs. For a fraction of the cost of a full-time Atlassian admin, get access to Atlassian tooling expertise and hands-on-keyboard support on your schedule.

Get Your Head in the Atlassian Cloud
In addition to licensing, we can help you migrate your Data Center instances to the Atlassian Cloud. With Atlassian’s end-of-life for Data Center scheduled for March 2029, this is a great opportunity to move to the cloud and get the most out of your Atlassian investment.
Testimonials -from Seibert customers
Frequently Asked Questions
How much does Service Collection cost?
Service Collection is available for teams of all sizes in three editions: Standard, Premium, and Enterprise. The pricing depends on the tier you choose and the number of users in your organization. For example, for a team of 100 agents (billed monthly), the Premium edition of Service Collection would cost $47.48 per agent, per month. Request a custom Service Collection licensing quote for your team.
What's included in Service Collection?
Service Collection includes Jira Service Management, Customer Service Management, Assets, and Rovo. All four apps work together to provide a comprehensive service management platform.
Can I get a discount for multiple years of licensing?
We can often offer discounts for organizations that sign a Master Licensing Agreement (MLA) with us for multiple years of licensing. Request a custom Service Collection licensing quote for your team.
Let's Talk About Your Service Collection Licensing Needs
Fill out the form below and a member of our team will be in touch with you shortly to gather more information and learn more about how we can assist you with Service Collection licensing.
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