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Enterprise Service Management

ESM best practices, Jira Service Management, HR service management, and more

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18 Articles
by Kira Finan

5 Signs Your Organization Needs Enterprise Service Management (Beyond the IT Department)

If your HR, IT, Facilities, and Finance teams operate in isolation, with little visibility into each other's processes, it's a red flag. ESM introduces a unified service platform across departments...
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by Kira Finan

What Is Enterprise Service Management (ESM)? Definition And Proven Benefits

Enterprise Service Management (ESM) extends proven IT service management tools and practices beyond IT to departments like HR, Finance, Legal, and Facilities—helping organizations break down silos,...
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by Katie Lai

ITSM vs. ESM What's the Difference?

This article clarifies the confusion around ITSM vs ESM, explains how they’re related, and explores how businesses can leverage both to deliver standardized, efficient services across the enterprise.
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by Katie Lai

How to Onboard and Train New Hires Using Confluence

In this guide, we’ll explore how HR teams can use Confluence to create effective onboarding and training programs, incorporating tools like templates, personalized flightplans, and integrations wit...
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by Katie Lai

How to use Jira as Your HR Recruitment Software

The burning question How does an Applicant Tracking System (ATS) help an HR manager or team
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by Katie Lai

How to Use Jira as Your HR Employee Onboarding Software

Employee onboarding is not just a one-time event — it's the first real experience new hires have of your company culture and how they will interact with your team.
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by Katie Lai

How the Atlassian Suite Can Be Used For HR Management

Human Resources (HR) is pivotal in maintaining employee satisfaction and organizational efficiency
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by Katie Lai

How to Use Asynchronous Loom Videos in HR & Finance

In this article, learn how HR and finance teams can use asynchronous video to communicate with remote and distributed team members.
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