Virtual Atlassian Admin
An Atlassian admin on demand, without the full-time hire.
Our certified Jira consultants handle user management, workflows, automation and more for Jira, Confluence and Jira Service Management.
Atlassian Platinum Partner since 2009 · Cloud and ITSM specialized
A Jira freelancer for less
From admin backlog to a well-run instance
Let us take on the work your team can't prioritize due to limited time, budget or resources.
Admin work gets put on the back burner
Permission requests, new projects and workflow changes pull your admins away from strategic work.
A dedicated Seibert admin can help
Send requests to your Seibert admin and your team stays focused on its roadmap.
Your instance becomes cluttered
Workflows, custom fields and automation rules pile up, and nobody has time to review them.
Quarterly health checks
We audit your instance, tune performance and fix issues before your users notice.
A full-time admin doesn't fit the budget
Hiring a Jira expert full-time costs more than most teams can justify.
Expert help for a fraction of the cost
The cost of a fractional Atlassian admin from Seibert is 1/3 the cost of a full-time hire.
Explore Virtual Atlassian Admin plans
Compare plans and pick the monthly admin hours that fit your team.
What’s included
Every plan covers the day-to-day admin work.
Across Jira, Confluence and Jira Service Management.
User & access management
Provisioning, group memberships and regular permission reviews.
Routine maintenance & configuration
Day-to-day upkeep of Jira, Confluence and JSM, tailored to your team's needs and best practices.
Health checks & performance
Quarterly audits with recommendations and performance tuning.
Workflows & automation
Custom workflows and Jira Automation rules that cut manual work.
Dashboards & reporting
KPI dashboards and regular reports on support and system health.
License & vendor management
Renewal reminders, license optimization and Atlassian escalations.
How it works
From request to resolved, without the wait.
Your team sends in requests. Your Seibert admin picks them up, fixes them, and documents every change.
- 1
Send a request
Through our service desk or your Success Manager.
- 2
Your admin picks it up
The same dedicated admin, who already knows your instance.
- 3
Resolved and documented
Every change is logged, and the hours show up in your monthly report.
Why Seibert
Managed services for mid‑market organizations
Renewable Energy
“The Seibert U.S. team has been great to work with. They are responsive, knowledgeable, and helpful.”
17 years
As an Atlassian partner
Urban Transit Services
“It's been a major advantage having access to both reliable, high-quality apps and a team that understands our broader Atlassian ecosystem.”
IT Services
“We get exactly the support that we need. And in most cases that's within hours.”
US-based
Jira administrators
Free resources
Resources for Jira Administrators
Video · 30 seconds
Get to know Virtual Admin
Resource library
Guides, whitepapers and customer stories from real projects and more.
Browse resources
Free worksheet · 12 pages · PDF
Jira Health Check: Self-Audit Worksheet for Admins
Use this checklist-style worksheet to begin a self-audit of your Jira instance(s) and score the health of your current setup. It covers 39 checks across 7 dimensions, including user management, security and governance.
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Frequently asked questions
Why choose Virtual Admin over a Jira freelancer?
A Jira freelancer is one person: when they're busy, on vacation or move on, your requests wait. Virtual Admin gives you a dedicated Atlassian admin backed by a US-based team of Jira consultants, a Success Manager and SLA-backed response times, so your support never depends on a single person.
How quickly can we get started?
Within a few weeks. The timeline depends mostly on how quickly your onboarding and security processes are completed, including giving our team access to your Atlassian instance.
What happens to hours we don't use?
On the Standard and Premium plans, up to one month of unused hours rolls over to the next month. Need more than your plan includes? Add-on hours are available at a discounted rate.
How fast do you respond?
Every plan comes with SLA-backed response times: 2 hours for critical outages, 4 hours for significant issues, 8 hours for standard requests and 24 hours for minor issues. Premium plans can add Priority Support for faster handling.
Will we work with the same admin every time?
Yes. Every plan includes two dedicated contacts: a Success Manager who looks after your account, and an Atlassian admin who handles the technical work and gets to know your instance.
Do you support both Cloud and Data Center?
Virtual Admin is designed primarily for Atlassian Cloud, since Atlassian Data Center reaches end of life in 2029. If you have an exemption or other circumstances that keep you on Data Center, reach out and we'll talk through your options. Migrations, training and custom app development aren't part of Virtual Admin. We offer them as separate projects.
How does the subscription work?
Virtual Admin is an annual subscription, not a one-time project. Your plan includes a set number of admin hours every month, plus a dedicated Success Manager, and is billed annually. To change or cancel your plan, contact your Success Manager.
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