We handle the day-to-day tasks of managing your Atlassian user base. This includes user provisioning and de-provisioning, managing group memberships, performing regular permission reviews, and adjusting access rights to ensure security and compliance across your instances.

Our experts manage the core administration of your Atlassian tools (Jira, Confluence, Bitbucket, etc.). Services include instance configuration, managing integrations, and ensuring your applications run smoothly according to best practices.

We proactively monitor and maintain the health of your Atlassian environment. This involves quarterly system health checks, detailed audit reports with recommendations, performance tuning to optimize speed and stability, and proactive adjustments to prevent potential issues.

Streamline your business processes within Atlassian tools. We design, implement, and refine custom workflows tailored to your needs. We also create and maintain automation rules (e.g., using Jira Automation) to reduce manual effort and improve team efficiency.

Gain valuable insights into your operations. We create custom dashboards for tracking KPIs, team performance, and project status. We also provide periodic reports on support activity and system performance, along with strategic advice from your dedicated Account Manager on best practices and process improvements.

We help manage the administrative overhead associated with your Atlassian suite. This includes providing license renewal reminders, assisting with budget forecasting, optimizing license usage, reporting bugs to Atlassian, and acting as your liaison for support escalations with Atlassian and third-party app vendors.