Security & Compliance
The Cloud delivers security and compliance built in by default — at a level most companies could never afford to build on their own.
- 3
- Standards & certifications
- SOC 2
- Type II — verified over 6 months
- Regional
- Data residency options available
The Essentials
- ISO 27001, SOC 2 Type II, and GDPR/DPA — three recognized standards out of the box.
- Regional data residency options — you choose where your data is stored.
- Atlassian Guard: SSO, SCIM, and audit logging across products at the organization level.
- Included at no extra cost on Enterprise plans.
The standards in detail — what they actually cover
ISO 27001 — the international standard for information security
The Atlassian Cloud is certified to ISO 27001, the international standard for information security management systems. That means your data is protected to the highest standards, risks are minimized, and security requirements in regulated industries are met by default.
SOC 2 Type II — proven effectiveness over six months
SOC 2 Type II verifies both the existence of security controls and their operational effectiveness over a minimum six-month period. For companies whose customers run vendor audits, this evidence is often a prerequisite for closing the deal. The Atlassian Cloud renews its SOC 2 Type II reports annually.
GDPR — European data protection with a data processing agreement
Atlassian meets the requirements of the EU General Data Protection Regulation, giving you the compliance baseline you need to use the Cloud. As a customer, you also keep full control over your data residency, with the option to choose your preferred storage region.
Atlassian Guard in detail — Standard, Premium & Enterprise
Atlassian Guard is the Cloud’s cross-product security layer: you configure identity and security settings once at the organization level, instead of setting them up separately for every product.
Guard Standard — identity and access management
- Single sign-on — every user authenticates through your existing identity provider.
- SCIM provisioning — users are created, changed, and removed centrally from your directory.
- Organization audit log — a complete view of all admin activity across products.
Guard Premium — threat detection and data governance
- Data classification — categorize content and define security policies per class.
- Abnormal activity detection — AI-driven detection of suspicious user activity.
- SIEM integration — connect existing security tools via webhooks.
Included at Enterprise
Guard Standard is already included in the Enterprise plan of every Atlassian product — at no extra cost. BYOK encryption (bring your own key) and shadow-IT controls come on top.
What this means for you
Atlassian operates a level of compliance centrally that most companies could never afford to build on their own. Migrating shifts that burden to Atlassian, freeing up your audit budget for industry-specific priorities.
Need to map your compliance requirements onto the Cloud?
Talk to Our ExpertsAI & Innovation
Atlassian’s innovation roadmap is Cloud-exclusive — Data Center now only gets security updates.
- Cloud
- AI roadmap, exclusively
- AI included
- In all paid plans
- 24/7
- Virtual Service Agent
The Essentials
- Rovo — AI-powered enterprise search, chat, and agents, at no extra cost from the Standard plan up.
- AIOps & Virtual Service Agent — AI in IT service management that measurably lightens the load on service teams.
- Automation — global, with AI triggers; significantly more capable than in Data Center.
- Atlassian Analytics & Data Lake — cross-platform reporting (Enterprise).
Rovo in detail — Search · Chat · Agents
Rovo Search
Semantic enterprise search across all Atlassian tools and connected third-party systems.
Rovo Chat
Answers questions in the context of your organization’s data.
Rovo Agents
Specialized AI helpers take on recurring tasks.
Rovo is included from the Standard plan in Jira, Confluence, and the Service Collection — a core Cloud feature at no extra cost.
Example: A project lead finds every relevant document and ticket for an initiative in seconds, instead of searching three systems separately.
AI in service management — AIOps & Virtual Service Agent
For IT service management and customer support, the Cloud delivers additional AI capabilities that don’t exist in Data Center:
- AIOps — with AI-driven alert grouping, automatic incident creation from related signals, and automatic generation of post-incident reviews, this feature set speeds up structured incident handling while reducing alert fatigue.
- Virtual Service Agent — this AI chatbot independently resolves standard requests like password resets, access rights, or status inquiries before they ever become tickets for human agents.
- AI-assisted risk scoring in change management workflows — the system evaluates the risk of a planned change based on past incidents and suggests CAB routing.
For many organizations where service management plays a key role, these features are a compelling reason to migrate: they measurably lighten the load on service teams.
Automation & Analytics — Cloud-exclusive
Automation — Cloud-exclusive functionality
Atlassian’s automation engine is significantly more capable in the Cloud than in Data Center. Global rules across projects, external system integrations, and AI-driven triggers are Cloud-exclusive. Through end of life, Data Center receives only security-relevant updates — no new automation features, no external connectors, no AI integration.
Automation allowances in the Cloud scale with the plan: from 100 rule executions per month on the Free plan to unlimited on Enterprise.
Cross-product insights — Atlassian Analytics and Data Lake
On the Enterprise plan, the Atlassian Cloud offers cross-platform data analytics and the Atlassian Data Lake. Aggregated data from Jira, Confluence, Jira Service Management, and other sources enables holistic reporting — from team performance to project portfolios to service KPIs. Data Center products lack this depth of data.
What this means for you
Staying on Data Center through end of life means catching up on years of lost innovation. Migrate now, and you’re already putting Atlassian Intelligence and Rovo to work today.
Want to know which AI features move the needle most for your teams?
Talk to Our ExpertsCost & TCO
Comparing license prices alone misses the point — only the full total cost of ownership shows the real difference versus Data Center.
- Up to 17%
- discount for annual billing
- 3 key dates
- on the way to end of life
- Free tier
- as a migration sandbox
The Essentials
- Three key dates shape your planning — end of sale (new & existing customers) and end of life.
- Data Center prices have risen repeatedly since 2024; the Cloud offers up to 17% off for annual billing.
- Consumption-based pricing: factor usage-based components into your TCO.
- Free tier as a migration sandbox — test in parallel without buying licenses right away.
Atlassian Data Center key dates
Already passed
End of Sale — new customers
No new Data Center licenses; feature freeze.
March 30, 2028
End of Sale — existing customers
No new licenses, tier upgrades, or apps — renewals only.
March 28, 2029
End of Life
Subscriptions expire, instances become read-only; support & updates end.
What Data Center actually costs
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| Cost Factor | Data Center | Cloud |
|---|---|---|
| Hardware & Hosting | Servers, storage, backup | eliminated |
| Staffing & Operations | Administration, monitoring | greatly reduced |
| Maintenance & Patches | Updates, hotfix testing | eliminated |
| Lost Productivity | Downtime from maintenance | eliminated |
| Compliance Audits | Your own ISO/SOC audits | included in the platform |
| Scaling | Capacity planning, load balancing | automatic |
| Identity Management | Separate solutions (Crowd, IDM) | Atlassian Guard included |
Pricing trends & discounts in detail
Since 2024, Atlassian has raised Data Center license prices multiple times — a clear signal that Atlassian is steering customers toward the Cloud. Anyone building a TCO model today should factor in further price increases before Data Center reaches end of life in 2029. Cloud pricing, by contrast, stays transparent and predictable, with up to 17 percent off for annual instead of monthly billing.
Consumption-based pricing — the new cost components
Beyond standard per-user licenses, the Cloud has usage-based components, such as Virtual Service Agent conversations or asset objects in Jira Service Management. Once you exceed a free allowance (1,000 conversations per month, 5,000 to 500,000 assets depending on plan), usage-based billing kicks in. If you use these components, factor the allowance into your TCO planning.
Using the free tier as a migration sandbox
The Cloud products offer free entry-level plans: up to 10 users in Jira and Confluence, and 3 agents in Jira Service Management, with a reduced feature set. For migration projects, these free tiers can serve as a useful sandbox — you can test the Cloud environment in parallel without buying licenses right away.
What this means for you
A complete TCO model is your strongest internal case for migrating. Factor in hardware, staffing, maintenance, and compliance, and the real savings potential becomes clear.
Want to work through your real total cost of ownership?
Talk to Our ExpertsPerformance & Scalability
Availability built on distributed architecture — contractually guaranteed, with limits well beyond typical on-premise systems.
- 99.95%
- SLA uptime (Enterprise)
- 100,000
- Users per site
- 30 min
- Response time (Enterprise)
The Essentials
- SLA up to 99.95% contractually guaranteed (Enterprise) — service credits if it's not met.
- Distributed data centers with real-time replication; data residency stays within the region.
- Scale on demand without hardware orders or capacity planning.
Concrete scaling limits
- Up to 100,000 users per site starting on the Standard plan — no technical limits for typical enterprise migrations.
- Up to 150 sites on the Enterprise plan for multi-tenant architectures in large groups, regulated subsidiaries, or geographically separate business units with their own administration.
- Unlimited storage starting on the Premium plan — no artificial growth ceilings.
- Unlimited automation starting on the Enterprise plan — automation without a rule limit.
Scale on demand without hardware orders
Growth, acquisitions, or seasonal load spikes no longer trigger hardware projects. New users are provisioned within minutes, storage scales automatically, and performance stays stable regardless of instance size — no capacity planning, no procurement lead times, no fire drills when performance dips.
SLA & architecture — distributed data centers
SLA — up to 99.95% guaranteed uptime
Atlassian guarantees tiered service level agreements by plan:
- Premium plan: 99.9% uptime — about 8.8 hours of unplanned downtime per year.
- Enterprise plan: 99.95% uptime — about 4.4 hours of unplanned downtime per year.
Both SLAs are contractually guaranteed; falling short triggers service credits. Standard and Free plans have lower SLA thresholds, but run on the same underlying infrastructure.
Architecture — distributed data centers with real-time replication
Atlassian runs its Cloud across multiple regions worldwide. Within each region, data is replicated across at least three availability zones. A complete data center outage leads to a seconds-long failover, not data loss. For customers with data residency requirements, replication stays within the chosen region.
Global performance via CDN
Static content is delivered through a global content delivery network powered by AWS, which Atlassian Cloud manages automatically — there’s nothing for your team to configure. Users in Chicago, Singapore, or São Paulo work with comparable response times. For distributed teams and international organizations, that’s a major performance upgrade over a single, centralized Data Center instance.
Support by Plan
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| Plan | Support Offering |
|---|---|
| Free | Community support via atlassian.com/community |
| Standard | 9/5 regional support, 2-hour response time for critical issues |
| Premium | 24/7 for critical issues, 1-hour response time |
| Enterprise | 24/7 for all issues, 30-min response time, dedicated senior support |
What this means for you
Atlassian runs an availability and performance architecture globally that no single company could afford to build itself. That frees up your IT team to focus on higher-value work instead of running infrastructure.