Frequently Asked Customer Questions About the Cloud

The Atlassian Cloud meets the requirements of international data protection regulations such as GDPR and CCPA. The platform holds security certifications including ISO 27001 (ISO/IEC 27001 | Atlassian) and SOC 2 (SOC 2 | Atlassian).

Regular external reviews and updates ensure ongoing compliance with legal requirements.

All data in the Atlassian Cloud is encrypted in transit and at rest to keep sensitive information secure.

Atlassian continuously invests in its security infrastructure to maintain a modern, robust security environment. That includes measures like regular security audits and penetration testing to identify and fix potential vulnerabilities.

The Atlassian Cloud has extensive disaster recovery measures in place to prevent data loss and ensure continuous service availability. Multiple redundant systems and data centers minimize the risk of outages and keep the platform available and stable even during unforeseen events.

Administrators have full control over user access to data and can set permissions individually.

Atlassian offers data residency, letting you choose the location of the data centers you use. Organizations can explicitly define that their instance data is stored in data centers within a chosen region, giving you control over data sovereignty.

This gives organizations control over where their data lives and helps ensure that geographic data storage meets applicable data protection requirements.

Atlassian provides clear data processing policies and communicates transparently with users about how their data is collected, used, and stored. By adhering to strict data protection standards, Atlassian ensures data security and integrity. (Data Processing Addendum | Atlassian) (Comprehensive Data Protection | Atlassian)

The Atlassian Cloud satisfies a wide range of compliance requirements, including industry-specific standards and international regulations. This includes standards like HIPAA in healthcare and FERPA in education, ensuring the platform meets the specific requirements of different industries.

Atlassian provides extensive audit and reporting capabilities that let companies demonstrate compliance. Detailed logging and reporting let organizations trace all activity at any time and identify potential compliance violations.

Atlassian continuously monitors common compliance frameworks for new requirements and updates its platform accordingly, so companies always meet the latest regulations.

End-to-end data encryption, a modern security infrastructure, single sign-on and multi-factor authentication, and regular security updates combine to create one of the most secure environments available.

The Atlassian Cloud meets a range of international data protection and compliance standards: GDPR, ISO/IEC 27001, HIPAA, SOC 2, and numerous other frameworks that set high requirements for security, availability, processing integrity, confidentiality, and privacy.

Atlassian offers flexible data residency options, so data can be stored in specific geographic regions to meet advanced data protection requirements. Customers can, for example, explicitly designate a data center region for their storage and processing.

When you’re comparing the cost of enterprise software, subscription or license fees are only part of the picture. On-premises software comes with real costs on top of that: capital investment in hardware and infrastructure, plus the ongoing operating and staffing costs of maintenance, upkeep, updates, and scaling. In the Cloud, all of that goes away — there’s no infrastructure to buy, run, or maintain.

The Atlassian Cloud offers flexible subscription models that let companies adjust their costs as needed. Thanks to instant scalability in the Cloud, organizations can scale resources up or down based on project needs and optimize their cost structure.

The Cloud also offers better consolidation opportunities. Consolidating knowledge management, project management, and development tools on one platform reduces complexity and simplifies license management.

Transparent billing, including detailed usage reports, helps companies optimize spending and resource use. By analyzing usage patterns, organizations can identify unused resources and cut costs by adjusting their subscriptions accordingly.

The Atlassian Cloud has redundant infrastructure and a high-availability architecture to ensure resilience. Using multiple data centers minimizes the risk of outages, keeping services available even during hardware failures or maintenance work.

Atlassian’s support team is available around the clock to help customers with outages and technical issues. Customers can reach out through various support channels to get fast help and resolution, minimizing downtime.

Atlassian offers SLAs that guarantee availability (up to 99.95 percent on the Enterprise plan). That gives customers contractual assurance about service performance and Atlassian’s commitment to minimizing downtime.

Atlassian has extensive technical and procedural safeguards in place to restore services quickly in the event of an outage. Dedicated disaster recovery measures and backup strategies help prevent data loss and get systems back online as fast as possible.

If an issue does occur, Atlassian maintains transparency throughout with public status pages and notifications.

Atlassian hosts data and services across multiple geographically distributed data centers so they stay available if one data center goes down. Data is continuously replicated and synchronized in real time between locations. Automated disaster recovery plans ensure a fast failover to another data center in the event of a disruption. Atlassian continuously tests and simulates these scenarios and safeguards.

Emergency preparations include comprehensive backup and recovery strategies with secure, redundant storage solutions that ensure data integrity and fast recovery in the event of data loss.

Atlassian continuously monitors infrastructure and services to catch potential issues early. Automated alerting systems immediately notify the responsible teams of unusual behavior.

The Atlassian Cloud uses state-of-the-art infrastructure optimized for consistently strong performance with minimal latency and short response times. A global content delivery network (CDN) ensures fast data transfer and short load times, regardless of geographic location or network conditions.

Atlassian’s infrastructure is highly scalable and handles traffic spikes without a hit to performance.

Atlassian continuously monitors the quality of its Cloud services and proactively resolves potential performance issues before they affect you.

The Atlassian Cloud supports open standards and interoperability to avoid heavy vendor lock-in.

With open APIs and data export functionality, customers can migrate their data and integrate with other systems. This data portability, combined with flexible license models, makes switching providers easier.

Compared to an on-premises install, the Atlassian Cloud enables faster deployment, resource scaling, and user provisioning. Administrative overhead and license management get a lot lighter.

Automatic updates eliminate maintenance windows and manual patching, so technical teams can focus on higher-value work.

Automatic security updates and patches mean fast responses to threats, without your team having to manually monitor and remediate security issues themselves.

The Atlassian Marketplace offers a wide range of Cloud apps and integrations that extend and enhance native functionality. The vast majority of app developers now focus fully on the Cloud and continuously improve their solutions to deliver the best possible performance and user experience.

The Atlassian Cloud platform offers apps higher security and performance compared to on-premises solutions, leading to smoother operation and less downtime.

Large enterprises and public institutions that have already made the move confirm that app functionality holds steady or even improves.

Atlassian provides dedicated tools and detailed guidance to ease the transition from Data Center to Cloud apps. One-on-one support helps customers identify alternative solutions or make adjustments during the migration process.

The Cloud enables more efficient processes than on-premises solutions, so the sooner you switch, the sooner your workflows benefit.

Moving to the Cloud immediately reduces risks like downtime, security threats, and data loss. Companies benefit instantly from strict security safeguards and reliable infrastructure.

Modern Cloud solutions are built to keep pace with technological change — the sooner you switch, the more adaptable your organization stays.

An early move lets companies respond to shifting requirements and customer needs faster than competitors still stuck on legacy systems.

Atlassian’s pricing strategy makes the Cloud an increasingly attractive option financially, too.