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Jira Service Management licensing
Same Jira Service Management. Better deal.
Atlassian now sells JSM only as part of Service Collection. Get it through us at the same price or less, with a team of Atlassian experts.
| Direct from Atlassian | Through Seibert | |
|---|---|---|
| License | Service Collection, which includes JSM | The same license |
| Price | List price | Same or less |
| Support | Support tickets | Dedicated account manager and escalation |
| Billing | Several bills and renewal dates | One co-termed invoice |
Updated
Request a JSM licensing quote
Tell us about your team. We respond within one business day.
How does Jira Service Management licensing work?
Atlassian now sells Jira Service Management Cloud only as part of Service Collection, licensed per agent in Standard, Premium and Enterprise, with monthly or annual billing. Portal customers don’t need a license. Atlassian began moving existing JSM plans to Service Collection in February 2026. JSM Data Center is sold only to existing customers, until March 30, 2028.
JSM Cloud
- How you buy it
- As part of Service Collection
- Licensed per
- Agent; portal customers don't need a license
- Billing
- Monthly or annual (Enterprise annual only)
- Plans
- Standard, Premium, Enterprise
- Compliance
- Isolated Cloud and Government Cloud (FedRAMP Moderate)
- Availability
- Ongoing
JSM Data Center
- Hosting
- Self-managed on your infrastructure
- Billing
- Annual license, Assets included
- Who can buy
- Existing Data Center customers only
- Service Collection
- Not available on Data Center
- Availability
- Expansions until March 30, 2028; end of life March 28, 2029
Still on Data Center? Seibert can help you move to the Atlassian Cloud.
What comes with Jira Service Management now?
Every Service Collection license gives an agent Jira Service Management, Customer Service Management, Assets and Rovo, Atlassian’s AI. One agent license works across JSM and Customer Service Management, so the same people can support employees and external customers. The apps can’t be bought separately, so the question is which edition you need, not whether to buy the Collection.
One licenseEvery Service Collection agent gets all 4
Jira Service Management
Your service desk: a help center portal, request queues with SLAs, incidents, alerts, on-call and changes.
Customer Service Management
Support for your external customers, with a branded help center, email and chat, on the same agent license.
Assets
A database of your hardware, software and services, linked to the requests and incidents they affect.
Rovo
Atlassian's AI: search, chat and agents that help your agents triage, answer and resolve faster.
Based on Atlassian's Service Collection terms as of October 2026 (Atlassian). The apps can't be bought separately. More about Service Collection
What can your service teams do in Jira Service Management?
Jira Service Management is where IT and service teams take requests and keep services running. Every plan includes a help center portal, queues with SLA timers, alerts and on-call, incidents, and Assets to track hardware and services. Premium adds change management with approvals, AIOps and a virtual service agent that answers common questions.
Virtual service agent starts on Premium. Compare the plans
Change management starts on Premium. Compare the plans
Which Service Collection plan do you need for JSM?
Standard fits most service desks, with requests, incidents, on-call, 5,000 Assets objects and business-hours support. Premium adds change management, AIOps, the virtual service agent, 50,000 Assets objects, 24/7 support and a 99.9% uptime SLA. Enterprise, usually from 801 agents, adds up to 150 sites, Atlassian Guard and a 99.95% uptime SLA.
What do you need?
For 10 agents, start with Service Collection Standard. Standard covers requests, incidents, alerts and on-call, with 5,000 Assets objects and business-hours support. Portal customers don't need a license. Pick what you need to see whether Premium fits better.
Based on Atlassian's Service Collection Cloud plans as of October 2026 (Atlassian). We confirm the right plan, and whether you need add-ons like Atlassian Guard, in your quote.
Suggested
Standard
Up to 100,000 agents
- Portal customers at no cost
- Requests, incidents, alerts and on-call
- 5,000 Assets objects
- Business-hours support
Suggested
Premium
Up to 100,000 agents
- Change management and approvals
- Advanced incident management and AIOps
- 50,000 Assets objects and the virtual service agent
- 99.9% uptime SLA and 24/7 Premium support
Suggested
Enterprise
Usually 801 agents or more, billed annually
- Up to 150 sites
- Atlassian Guard included
- 500,000 Assets objects
- 99.95% uptime SLA and 24/7 Enterprise support
What do you get when you buy JSM through Seibert?
The same Service Collection license on your own Atlassian account, at Atlassian’s price or less. On top, a dedicated account manager, agent checks before every renewal so you don’t pay for inactive agents, escalation support when something goes wrong, and one co-termed invoice for all your Atlassian products.
Same licenses
Nothing changes about what you buy.
Same Atlassian products and plans. You keep your relationship with Atlassian.
Better deal
The same price as buying direct, or less.
Buying through Seibert costs the same as buying direct from Atlassian, or less.
Co-terming
One renewal date for all your products.
We co-term your Atlassian products so they all renew on the same date, with one bill.
How do you buy JSM through Seibert?
Request a quote on this page or book a call, and we’ll respond within one business day. Share your Cloud site details and agent count with us, and we’ll send you a Service Collection quote at Atlassian’s list price, or less. We place the order with Atlassian and send one co-termed invoice.
Request a quote
Use the form on this page or book a call. We'll respond within one business day.You share your details
Your Cloud site URL, a technical contact email, your number of agents, and any upgrades or downgrades you need.You get your quote
We check your agents, plan and renewal date, and quote Service Collection at Atlassian's price or less.One invoice
We place the order with Atlassian and send one invoice, co-termed with your other Atlassian products.
Jira Service Management licensing, explained.
Can I still buy Jira Service Management on its own?
No. Atlassian now sells Jira Service Management Cloud only as part of Service Collection, together with Customer Service Management, Assets and Rovo. You license Service Collection per agent, and JSM comes with it.
What happens to my existing JSM subscription?
Atlassian began moving existing Jira Service Management plans to Service Collection in February 2026. Your users and data stay where they are, and JSM works as before, with Customer Service Management added. We'll walk you through the change at your next renewal.
Do portal customers need a license?
No. You license the agents who work on requests. Customers who raise requests through your help center or by email don't need a Service Collection license.
Is buying JSM through a partner more expensive?
No. You pay the same price as buying directly from Atlassian, or less. Atlassian rewards partners for the services we provide, so you don't pay extra for our help.
Can you co-term Service Collection with Jira and Confluence?
Yes. We can align your renewal dates so Service Collection renews with Jira, Confluence or Teamwork Collection on one invoice.
Can you help us set up and run Jira Service Management?
Yes. Our Virtual Admin service gives you Atlassian experts for queues, workflows, SLAs, Assets and app integrations, on your schedule.
We're on JSM Data Center. Can you help us move to Cloud?
Yes. We license Service Collection and help you plan and run the move. Read more about moving to the Atlassian Cloud.
How long has Seibert been an Atlassian partner?
Seibert has been an Atlassian Solution Partner since 2009 and is a Platinum Solution Partner today.
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