TaskmateMeasurement Technology
The company moved Jira Service Management from Server to Atlassian Cloud and simplified IT administration.
500 users
moved to Atlassian Cloud
Solutions · IT
Make Atlassian work for your IT team.
Service requests, asset management, change management, AI triage and more for mid-market and enterprise IT teams.
- New laptop assigned to Priya
- Change approved by CAB
- Password reset resolved by AI
Run IT service management on one platform
Requests, assets and changes, connected in Jira Service Management.
Every request in one place
A portal replaces email and chat. Queues and SLAs set priorities, and each request reaches the right team automatically.
Know what you own and who has it
Assets in Jira Service Management tracks laptops, licenses and systems, and links them to the requests and changes that touch them.
Changes with approvals and a record
Change requests go through risk checks and approvals, and every step is logged for reviews.
AI that sorts and solves routine tickets
AI agents categorize incoming requests, answer how-to questions and resolve password resets, freeing up your IT team for strategic work.
Atlassian products, set up for how your IT team works
Jira Service Management
Portal, queues, SLAs, change management and Assets for every IT request.
Jira Service Management licensingConfluence
The knowledge base behind the portal, so people find answers before they open a ticket.
Confluence licensingRovo
AI agents that triage requests and answer from your knowledge base.
About RovoHow Seibert can help
Ways we support IT teams
Cloud MigrationMove to Cloud before Data Center support ends.Learn more →IT Service ManagementSet up Jira Service Management around how your IT team works.Learn more →Agentic IT SupportLet AI agents resolve routine tickets around the clock.Learn more →Fractional Atlassian AdminKeep workflows, apps and permissions in order without a full-time admin.Learn more →
Why Seibert
Trusted by teams like yours
Read the case study : GEODATA
Renewable Energy
“The Seibert U.S. team has been great to work with. They are responsive, knowledgeable, and helpful.”
17 years
As an Atlassian partner
Urban Transit Services
“It's been a major advantage having access to both reliable, high-quality apps and a team that understands our broader Atlassian ecosystem.”
IT Services
“We get exactly the support that we need. And in most cases that's within hours.”
US-based
Jira administrators
Free resources
Go deeper with Atlassian tools
Free ebook · 143 pages · PDF
IT Asset Management in Jira Service Management
Assets concepts, ROI, the Atlassian approach and good practices for IT asset and configuration management.
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Free report · 63 pages · PDF
State of AI in Service Management
Atlassian and CITE Research surveyed 500 professionals on AI adoption in service management: drivers, barriers and impact.
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Frequently asked questions
Can we move to Jira Service Management from another ITSM tool?
Yes. We map your current processes, bring over the data you need, and set up Jira Service Management to match how your team works.
Does Jira Service Management include asset management?
Yes. Assets is part of Jira Service Management Cloud. What's included depends on your plan, and we help you pick the right one.
Can AI agents resolve tickets on their own?
Yes, within the rules you set. You decide what the agents may do alone and what needs a person, and every action is logged.
Do employees need a Jira license to submit requests?
No. Employees use the portal as customers, so only the agents who work on requests need Jira Service Management agent licenses.
Can other teams join later?
Yes. HR, facilities and finance can run their own service spaces on the same platform when they're ready.
Book your free intro call
