Education
The university built a central service platform on Jira Service Management, from IT requests to microscope management.
125+ teams
run their service processes in Jira Service Management
Solutions · Facilities
Make Atlassian work for your facilities team.
Maintenance requests, office moves, room bookings and more for mid-market and enterprise facilities teams.
- Broken light in Room 3B fixed
- Visitor badge ready for 10am
- Desk move scheduled
Run facilities requests on one platform
Maintenance, moves, bookings and visitors, connected in Jira Service Management.
Report it once, see it fixed
Employees report issues from a portal or a QR code on the asset, and the request reaches the right technician with its location.
Office moves without the spreadsheet
One central space for move requests coordinates furniture, IT equipment and building access, with every task tracked.
Rooms and equipment, booked in one place
Requests for rooms, catering and equipment go through one portal, so nothing is double-booked or forgotten.
Visitors expected, not surprising
Hosts register guests ahead of time, and the front desk, security and IT get what they need automatically.
Atlassian products, set up for how your facilities team works
Jira Service Management
The facilities portal, queues and SLAs, with Assets for rooms and equipment.
Jira Service Management licensingConfluence
Building guides, policies and floor plans in one place for employees and vendors.
Confluence licensingRovo
AI answers from your facilities knowledge base, with requests routed to the right team.
About RovoHow Seibert can help
Ways we support facilities teams
Cloud MigrationMove facilities' Jira and Confluence to Cloud with request history and permissions intact.Learn more →Service ManagementRun facilities requests next to IT on Jira Service Management.Learn more →Agentic IT SupportLet AI answer routine facilities questions around the clock.Learn more →Fractional Atlassian AdminKeep request forms, queues and permissions tidy without a full-time admin.Learn more →
Why Seibert
Trusted by teams like yours
Read the case study : University of Vienna
Renewable Energy
“The Seibert U.S. team has been great to work with. They are responsive, knowledgeable, and helpful.”
17 years
As an Atlassian partner
Urban Transit Services
“It's been a major advantage having access to both reliable, high-quality apps and a team that understands our broader Atlassian ecosystem.”
IT Services
“We get exactly the support that we need. And in most cases that's within hours.”
US-based
Jira administrators
Free resources
Go deeper with Atlassian tools
Free whitepaper · 18 pages · PDF
ESM for Facilities Teams
18 pages on service management for facilities: QR codes on assets, Jira Service Management vs. CMMS and IWMS, and a 90-day roadmap.
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Free guide · 12 pages · PDF
Atlassian Cloud Licensing Procurement Guide
Twelve pages for procurement teams: why Cloud bills change, what you control, buying direct vs. through a partner, and a renewal playbook.
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Frequently asked questions
Can employees report issues with a QR code?
Yes. We can put QR codes on rooms and assets that open the right request form, so the location comes with the report.
Can Jira Service Management replace our CMMS?
It depends on how much maintenance planning you need. Our ESM for Facilities whitepaper compares Jira Service Management with CMMS and IWMS tools.
Do employees need a Jira license to submit requests?
No. Employees use the portal as customers, so only the agents who work on requests need Jira Service Management agent licenses.
Can facilities share a platform with IT and HR?
Yes. Each team gets its own service space, portal and queues on the same platform, and requests can move between teams.
Can we buy our Atlassian licenses through Seibert?
Yes. We match Atlassian's price or beat it, and put your products on one co-termed invoice. Learn more about Atlassian licensing with Seibert
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