TaskmateIT Services
The IT service provider moved from Jira on-premises to Atlassian Cloud and standardized its structure.
~750 employees
working on Atlassian Cloud
Solutions · IT Services
Make Atlassian work for your IT services organization.
Cloud migration, service management, AI support and more for mid-market and enterprise organizations.
- Incident resolved within SLA
- New hire onboarding checklist done
- Permissioning ticket resolved by AI
Tackling the challenges of IT services companies
Atlassian Data Center has an end date
Data Center support ends March 28, 2029, and every team that depends on Jira and Confluence has to move with it.
Solved withCloud MigrationYour Jira Administrator is overwhelmed
Incoming requests that seem to multiply put strategic work on pause.
Solved withFractional Atlassian AdminManual tickets waste IT's valuable time
Password resets and access requests pull IT admins away from mission-critical projects.
Solved withAgentic IT SupportWays we help IT services companies
Transform your organization's workflows and increase productivity.
Move off of Data Center before 2029
Atlassian ends Data Center support on March 28, 2029. We plan the move, run a test migration first, and bring your projects, history and permissions across intact.
Cloud migration →Incidents, changes and requests in one place
Run incident, change and request management in Jira Service Management, so operations, engineering and support work from the same central platform.
IT service management →Scale support without scaling headcount
AI agents resolve routine employee requests within the rules you set, so your engineers stay on the services your customers rely on.
Agentic IT support →Atlassian expertise on call
A certified Atlassian admin, backed by our US team, handles your instance's configuration, apps and upgrades, so your engineers can focus on your products and services.
Fractional Atlassian Admin →Why Seibert
Trusted by teams like yours
Read the case study : regio iT
IT Services
“We get exactly the support that we need. And in most cases that's within hours.”
Renewable Energy
“The Seibert U.S. team has been great to work with. They are responsive, knowledgeable, and helpful.”
17 years
As an Atlassian partner
Urban Transit Services
“It's been a major advantage having access to both reliable, high-quality apps and a team that understands our broader Atlassian ecosystem.”
US-based
Jira administrators
Customer story
An enterprise IT infrastructure and services company runs its Atlassian stack with us
They work with Seibert as their Atlassian partner, from buying licenses to getting issues resolved and moving apps.
Book a callLicensing
managed for them, at competitive pricing
Escalations
raised with Atlassian on their behalf
App migration
to a leading test management tool
Free resources
Go deeper with Atlassian tools
Free whitepaper · 33 pages · PDF
Balancing Multiple ITSM Systems
How to run Jira Service Management alongside other ITSM systems: integration strategy, business case and benefits.
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Free worksheet · 12 pages · PDF
Jira Health Check Self-Audit Worksheet
39 checks for Jira admins across licensing, security, configuration sprawl, performance and apps, with a scorecard.
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Frequently asked questions
Can Jira Service Management handle incident and change management?
Yes. It covers incidents, problems, changes and service requests, with on-call alerting, approvals and SLAs, so operations and engineering work in one system.
Do employees need a Jira license to submit requests?
No. Employees use the portal as customers, so only the agents who work on requests need Jira Service Management agent licenses.
How long does a Data Center to Cloud migration take?
It depends on your organization's size, apps and customizations. We start with an assessment and a test migration, so your timeline is based on your instance. More on how we help you migrate
Can AI agents work within our rules?
Yes. You decide what the agents may do on their own and what needs a person's approval, and every action is logged.
Can we buy our Atlassian licenses through Seibert?
Yes. We match Atlassian's price or beat it, and put your products on one co-termed invoice. Learn more about Atlassian licensing with Seibert
Book your free intro call
