Keeping your Atlassian tools running smoothly shouldn’t be a hassle. But without a dedicated admin, that’s often the reality. Permissions pile up. Workflows break. Users get frustrated. Suddenly, the platform meant to drive productivity becomes a daily drain.
Whether your only admin just left, your Jira instance has grown messy, or you’re the one stuck managing tickets on top of everything else—you’re not alone.
That’s where Seibert’s Virtual Admin service comes in. This on-demand Atlassian support service is designed for teams who rely on Jira admin tools, Confluence, and other Atlassian products but don’t have the resources for a full-time administrator. It’s the flexible, expert help you need to restore top efficiency without hiring more staff.
What is a Virtual Admin?
Virtual Admin is a dedicated, subscription-based Atlassian administration service that takes the burden off your internal teams. Think of it as hiring an experienced Jira administrator—but only when you need them.
A Virtual Admin handles everything from project setup to workflow configuration, user provisioning, permission management, system health checks, and more. Your team can focus on strategic, value-driven work instead of getting bogged down with configuration, troubleshooting, or user management.
Whether you need a few hours of support per month or a lot of help during critical periods, Virtual Admin delivers deep Atlassian expertise—without the cost or commitment of a full-time hire. It’s the smart way to hire Jira administrators on demand.
Why You Might Need a Virtual Admin
Atlassian tools are incredibly powerful, but their true potential can only be realized when they are properly configured and consistently maintained. We often encounter organizations facing a range of common challenges, such as the absence of dedicated full-time Jira or Confluence administrators or internal admins overwhelmed by a growing volume of requests.
Many environments become cluttered or outdated, with broken workflows that hinder productivity. Rapid organizational growth can make onboarding and offboarding processes difficult to manage, while complex new projects demand intelligent, customized workflows. There is also the ongoing risk of misconfigured permissions or insufficient audit preparedness. Additionally, key admins may be on leave, or contractors supporting the system may lack formal Atlassian certification.
If any of these challenges resonate with your experience, Virtual Admin is here to help. It offers a seamless way to access expert Jira support without the commitment and expense of full-time staffing.
How Can a Virtual Admin Help Your Team?
Seibert’s Virtual Admin service covers the full spectrum of Atlassian administration tasks, including:
User and Licensing Management:
- Provisioning and de-provisioning users
- Managing permissions
- Ensuring licensing compliance
Workflow Configuration
- Custom workflows tailored to your business processes
- Agile board setups for Jira Software
- Integration with Jira Service Management
Performance Optimization
- System health checks and tuning
- Reducing downtime and lag
- Preventing tool fatigue for teams
Security & Compliance
- Regular permission audits
- Proactive risk mitigation
- Support for compliance requirements
Automation Support
- Implementing Jira Automation
- Reducing manual tasks and errors
- Improving team efficiency
Reporting & Dashboards
- Building custom reports and KPIs
- Visualizing work in Jira and Confluence
- Supporting strategic decision-making
Disaster Recovery Planning
- Backup strategies
- Business continuity planning
Best Practice Guidance
- Certified Atlassian expertise
- Recommendations aligned to Atlassian’s latest features and updates
This comprehensive service model enables you to access premium Atlassian support services without the expense or hassle of hiring in-house staff.
Why Admin Gaps Hurt Your Atlassian Environment
Without a dedicated Jira administrator, your Atlassian tools can quickly become liabilities:
- Tool sprawl and permission chaos reduce security
- Broken workflows slow delivery and frustrate users
- Poor performance causes teams to abandon tools
- Lack of best practices leads to lost productivity
- Onboarding and offboarding become risky and inefficient
Atlassian’s tools are designed to help teams move faster, but only with proper administration. Virtual Admin delivers the consistent, expert support you need to keep your system healthy and effective.
Use Cases: How Different Teams Can Benefit
Every department has its own Atlassian needs and challenges. Virtual Admin is designed to work with you, offering specialized support across roles and industries. Here’s how different teams are using Seibert’s Virtual Admin service:
1. IT & Operations Teams
- Challenge: Daily admin tasks and user requests consume critical infrastructure time.
- How Virtual Admin Helps:
- Handles user provisioning and deprovisioning
- Conducts permission audits and access cleanups
- Supports integrations (Okta, Azure AD)
- Keeps Jira and Confluence clean and secure
2. Project Managers & Team Leads
- Challenge: Waiting for admin help or self-managing tools delays sprints and visibility.
- How Virtual Admin Helps:
- Designs tailored workflows and automation
- Creates dashboards and reports
- Configures Agile boards
- Organizes spaces for faster collaboration
3. Atlassian Admins
- Challenge: Overwhelmed, burned out, or needing help with major system changes.
- How Virtual Admin Helps:
- Covers PTO, peak cycles, emergencies
- Offers second opinions on upgrades/migrations
- Handles backlog tasks so admins can focus on strategy
4. Small & Midsize Businesses (SMBs)
- Challenge: No budget or need for a full-time Atlassian admin but reliant on the tools.
- How Virtual Admin Helps:
- Flexible, enterprise-grade support
- Proactive health checks for stability
- Ensures smart scaling as teams grow
5. Enterprise Organizations
- Challenge: Multiple teams use Atlassian inconsistently in complex environments.
- How Virtual Admin Helps:
- Brings governance and standardization
- Supports compliance and cleanup
- Helps central teams scale without extra hires
6. C-Level Executives
- Challenge: Strategic priorities blocked by inefficient tools and costly downtime.
- How Virtual Admin Helps:
- Reduces risk from misconfigured systems
- Ensures continuity and data security
- Delivers transparency and confidence in ROI
Why Choose Virtual Admin?
Whether you’re managing rapid growth or just trying to get Jira working the way it should, Virtual Admin offers clear advantages over traditional solutions. It provides scalable support with on-demand help for short-term projects or ongoing partnerships, letting you match your support level to your business needs. You’ll work with certified Atlassian experts—no junior generalists, only specialists with deep experience in Atlassian administration.
Virtual Admin is also cost-effective, so you pay only for the hours you need and avoid the salary and overhead of hiring in-house staff. It’s fully aligned to your tools, including Jira Software, Jira Service Management, Confluence, and Marketplace apps like draw.io and Aura. You also gain significant risk reduction with fewer outages, tighter security, and proactive health checks and maintenance. Finally, flexible subscription options let you choose from just a few hours per month to enterprise-level support for large teams.
FAQs About Virtual Admin
- What is a Jira Administrator? A Jira administrator is a specialist responsible for configuring, maintaining, and optimizing Jira. They manage workflows, permissions, user onboarding, security, and integrations to ensure the system supports your business processes effectively.
- How Does Virtual Admin Compare to Hiring Full-Time? Hiring a full-time admin is costly and often overkill for SMBs or teams with fluctuating needs. Virtual Admin lets you hire Jira administrators as needed, getting certified expertise without the overhead of a full-time salary.
- Can Virtual Admin Help with Atlassian Cloud and Data Center? Yes. Our experts are certified in both Atlassian Cloud and Data Center deployments. Whether you’re on Cloud, migrating, or maintaining a large-scale Data Center instance, we’ve got you covered.
- Is Virtual Admin Only for Jira? No! While many teams utilize us for Jira admin tools and Jira Service Management, Virtual Admin also supports Confluence, Bitbucket, and other Atlassian products, as well as popular Marketplace apps.
- How Do I Get Started?
It’s easy to put expert Atlassian support to work for your team:
- Choose your support tier or request a custom plan
- Meet your dedicated Virtual Admin team
- Get expert Atlassian help on your schedule
You can learn more or get a quote with Seibert’s Virtual Admin Service, and download our free Virtual Admin Info PDF for even more details.
Ready to Get the Most Out of Your Atlassian Tools?
You don’t need to go another quarter battling slow Jira performance, chaotic permissions, or overwhelmed teams. Virtual Admin helps you regain control with reliable, expert Atlassian support that scales with your needs. Learn more and see pricing here.