Whitepaper63 pages · PDF
The State of AI in Service Management 2024
Atlassian and CITE Research's 2024 survey of 500 professionals on AI adoption in service management: drivers, barriers, impact and planned investments.
What you'll get
- 88% of organizations already use AI in service management, with R&D furthest along
- Impact: 80% report better data-driven decisions, 79% better customer service
- Top barriers: data privacy and security (72%), then skills and talent shortages (32%)
- Findings by department across IT Ops, R&D, HR and customer service
